At Esko Ltd, we are committed to your satisfaction. Please review our returns policy carefully to understand the terms and process for returns and exchanges.
a) Inspection on Delivery
Please check your order upon delivery and again before applying any branding or customization. Any discrepancies such as incorrect quantities,
wrong products, or visible damage must be reported to Esko Customer Services within 7 days of delivery.
b) Returns Authorisation (RMA)
All returns require a valid Returns Authorisation Number (RMA) issued by Esko Customer Services prior to shipment. Returns sent without an RMA
will not be accepted and may be treated as abandoned property or returned to the sender at the customer’s expense. To obtain an RMA, please contact our Customer Services team: returns@eskosafety.com
c) Return Merchandise Authorisation Form
All returned goods must be accompanied by a completed Return Merchandise Authorisation form including the RMA number. Returns without this
form will be considered ineligible and may incur additional fees or be refused.
d) Condition of Returned Goods
Items must be returned in their original condition and packaging:
• Apparel must be unworn, unwashed, unmarked and with all original tags and packaging intact to qualify for a refund.
• No additional stickers to be added i.e. price labels, instore barcodes etc
• Garments returned without their original packaging bags will incur a $4 re-bagging fee each.
• Boots must be tried on indoors only; any signs of outdoor wear will result in refusal of credit. Boots must also be returned with the RMA form.
e) Return Shipping Costs and Restocking Fees
Return shipping costs are generally the responsibility of the customer unless the return is due to Esko’s error or faulty products. A 15% restocking
fee applies to most returns. Returns received without a valid RMA will incur an additional 5% restocking fee.
f) Return Timeframes
• Returns for change of size, colour, or change of mind must be returned within 30 days of delivery. Returns or exchanges after 30 days may be subject
a) Inspection on Delivery
Please check your order upon delivery and again before applying any branding or customization. Any discrepancies such as incorrect quantities,
wrong products, or visible damage must be reported to Esko Customer Services within 7 days of delivery.
b) Returns Authorisation (RMA)
All returns require a valid Returns Authorisation Number (RMA) issued by Esko Customer Services prior to shipment. Returns sent without an RMA
will not be accepted and may be treated as abandoned property or returned to the sender at the customer’s expense. To obtain an RMA, please contact our Customer Services team: returns@eskosafety.com
c) Return Merchandise Authorisation Form
All returned goods must be accompanied by a completed Return Merchandise Authorisation form including the RMA number. Returns without this
form will be considered ineligible and may incur additional fees or be refused.
d) Condition of Returned Goods
Items must be returned in their original condition and packaging:
• Apparel must be unworn, unwashed, unmarked and with all original tags and packaging intact to qualify for a refund.
• No additional stickers to be added i.e. price labels, instore barcodes etc
• Garments returned without their original packaging bags will incur a $4 re-bagging fee each.
• Boots must be tried on indoors only; any signs of outdoor wear will result in refusal of credit. Boots must also be returned with the RMA form.
e) Return Shipping Costs and Restocking Fees
Return shipping costs are generally the responsibility of the customer unless the return is due to Esko’s error or faulty products. A 15% restocking
fee applies to most returns. Returns received without a valid RMA will incur an additional 5% restocking fee.
f) Return Timeframes
• Returns for change of size, colour, or change of mind must be returned within 30 days of delivery. Returns or exchanges after 30 days may be subject
to additional fees or refusal.
• Apparel samples returned within 30 days will not incur a restocking fee but still require an RMA.
g) Customer Support and Disputes
For questions or assistance, please contact Esko Customer Services. We are here to help ensure your return process is smooth and fair.
Thank you for choosing Esko Ltd. We appreciate your business!
g) Customer Support and Disputes
For questions or assistance, please contact Esko Customer Services. We are here to help ensure your return process is smooth and fair.
Thank you for choosing Esko Ltd. We appreciate your business!